Dear free-spirited decor lover,

At Jungalow Store, we want your shopping journey to be as joyful and carefree as our globally-inspired, bohemian-chic products. Below you’ll find all the details about our shipping options and our Bohemian Return Promise to ensure your experience with us is as smooth as our handwoven textiles.

Shipping Information

Order Processing Time

We carefully prepare each artisan-made treasure with love. Please allow 1-2 business days for order processing before your package begins its journey to you.

Shipping Options

Standard Shipping (Global):

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Cost: Free
  • Delivery Time: 15-25 business days after shipping

Note: We ship worldwide except to certain Asian countries and remote locations. You’ll see shipping restrictions at checkout if they apply to your destination.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Our Bohemian Return Promise

While we carefully curate each item in our collection, we understand that sometimes things don’t work out as envisioned. Our returns policy is designed with the same care we put into selecting our artisan-made treasures.

Return Policy Details

  • We accept returns and exchanges within 15 days of receiving your order
  • Your item must be:
    • Unused and in original condition
    • In its original packaging (with tags still attached for textiles)
    • Accompanied by your order confirmation

Items That Cannot Be Returned

Due to their perishable nature or discounted status, we cannot accept returns on:

  • Live Plants (from our “Live Plants” and “PLANTS + PLANTERS” collections)
  • Dried Florals
  • Sale Rugs

These items are clearly marked as final sale at checkout.

How to Initiate a Return or Exchange

Follow these simple steps to begin your return journey:

  1. Contact our Bohemian Support Team within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – we’ll respond within 2 business days with return instructions
  3. Package your item securely using the original packaging if possible
  4. Ship your return to our Atlanta sanctuary using a trackable shipping method

Return Shipping Information

  • You are responsible for return shipping costs unless the item arrived damaged or was incorrect
  • We recommend:
    • US Customers: USPS Priority Mail or UPS
    • International Customers: DHL or FedEx with tracking
  • Original shipping fees are non-refundable
  • Exchanges will incur additional shipping charges

Refund Timeline & Method

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline: 5-10 business days to appear in your account (varies by financial institution)

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll process your exchange once the original item is received
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your global treasure arrived damaged or incorrect:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange a replacement or refund (including return shipping if needed)

Return Request Template

Use this template when emailing our support team:

Subject: Return Request for Order #[Your Order Number]

Dear Jungalow Support Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Name: [Product Name]

Reason for Return: [Please specify – e.g., changed mind, incorrect item, damaged, etc.]

For exchanges, I would like: [Desired Exchange Item]

Please let me know the next steps at your earliest convenience.

Warm regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Our Global Returns Address

All returns should be sent to:

Jungalow Store Returns
2830 Adonais Way
Atlanta, GA 30303
United States

From our jungalow to yours, we’re committed to making your returns experience as smooth as our handwoven textiles. If you have any questions about our policy, don’t hesitate to contact our free-spirited support team at [email protected].